Refund Policy
At Whole Nights, we are committed to ensuring fairness, transparency, and customer satisfaction. We want every purchase to bring you value and peace of mind. This Refund Policy explains in detail when refunds are issued, the process involved, and any conditions that may apply. Please read carefully to understand your rights and responsibilities.
1. General Refund Terms
- Refunds are available for eligible purchases that meet our return conditions.
- All refunds are issued to the original payment method used at checkout.
- Processing times may vary depending on your financial institution.
- Refunds are subject to inspection of returned items and compliance with our Return Policy.
2. Refund Timeline
We aim to process refunds as quickly as possible, but the exact timing may depend on your bank or payment provider:
- Once we receive your returned item, our team will inspect the product within 2–3 business days.
- If the return is approved, a refund will be initiated within 5–10 business days to your original payment method.
- A confirmation email will be sent once the refund has been processed.
- Please note: Depending on your financial institution, it may take additional days for the refund to appear in your account.
3. Partial Refunds
In certain situations, we may grant only a partial refund instead of a full one. Examples include:
- Items returned after 30 days of delivery.
- Products not returned in their original condition (e.g., showing signs of use, missing tags, or not in original packaging).
- Items with missing parts, accessories, or packaging materials.
- Returns without proper proof of purchase.
The exact refund amount will depend on the condition of the item.
4. Non-Refundable Items
Some items are non-refundable due to their nature or sale conditions:
- Original shipping charges (if paid) are non-refundable.
- Sale, discounted, or clearance items are non-refundable unless they arrive damaged or defective.
- Gift cards, digital goods, and final-sale items are not eligible for refunds.
5. Damaged, Defective, or Incorrect Items
If you received a product that is damaged, defective, or incorrect:
- Contact us immediately at theonebox1@gmail.com within 7 days of delivery.
- Please include your order number and, if possible, photos of the issue.
- We will arrange for a replacement or full refund, including shipping costs, at no additional expense to you.
6. Exchanges
- Exchanges are available if you wish to replace your item with the same product (e.g., same style or model).
- To request an exchange, email us at theonebox1@gmail.com with your order number and reason for the exchange.
- Exchanges are subject to stock availability. If the item is unavailable, a refund will be issued instead.
- For a different item (size, color, or product), we recommend returning the original item for a refund and placing a new order.
7. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- First, check your bank account.
- Contact your credit card company, it may take some time before the refund is officially posted.
- Contact your bank, as processing times vary by institution.
- If you have done all of the above and still have not received your refund, please email us at theonebox1@gmail.com for further assistance.
8. International Refunds
For international customers:
- Refunds will be issued in the same currency and method used at checkout.
- We are not responsible for fluctuations in exchange rates between purchase and refund.
- International shipping costs, duties, and customs fees are non-refundable.
9. Contact Us
If you have any questions about our Refund Policy or need assistance with your order, please contact us:
📧 Email: theonebox1@gmail.com
