Return Policy

At Whole Nights, we care deeply about your satisfaction and want every purchase you make with us to be a positive experience. While we are confident in the quality of our products, we understand that sometimes a product may not meet your expectations or circumstances may change. This Return & Refund Policy outlines in detail how you can return items, request a refund, and what conditions apply. By shopping with us, you agree to the terms below.

1. Eligibility for Returns

To ensure a smooth process, please review the following conditions before requesting a return:

  • Timeframe: Returns must be initiated within 30 calendar days from the date you received your product.
  • Condition: Items must be returned in their original condition, unused, unwashed, and in their original packaging with all tags, labels, and accessories intact.
  • Proof of Purchase: A valid order number, receipt, or proof of purchase is required for all return requests.
  • Inspection: All returned items will be inspected upon receipt to verify they meet the above requirements.

2. Non-Returnable & Final-Sale Items

Certain items cannot be returned due to their nature:

  • Gift cards and vouchers – these are final sale and non-refundable.
  • Downloadable software or digital goods – once delivered, they cannot be refunded.
  • Final-sale or clearance items – products marked as final sale are not eligible for return.
  • Damaged or misused items – products that are not in their original condition, have visible signs of use, neglect, or accidental damage, are ineligible.

3. Return Process

If you wish to return a product, please follow these steps:

  1. Contact Us – Send an email to 📧 theonebox1@gmail.com with your order number, reason for return, and photos (if applicable).
  2. Receive Instructions – Our support team will review your request and send you detailed return instructions, including the return address.
  3. Ship the Item – Pack the item securely in its original packaging and ship it back to us using a trackable shipping method.
  4. Confirmation – Once your return is received and inspected, we will notify you via email about the approval or rejection of your return.

4. Return Shipping Costs

  • Customers are generally responsible for the cost of return shipping.
  • If the return is due to an error on our part (e.g., defective, damaged, or incorrect item), we will cover the shipping costs or provide you with a prepaid return label.
  • We strongly recommend keeping your shipping receipt and tracking number until your return has been processed and confirmed.

5. Refunds

  • Approval Process: After receiving and inspecting your returned item, we will notify you about the status of your refund.
  • Refund Method: Approved refunds will be credited to your original payment method only (credit card, PayPal, etc.).
  • Timeline: Refunds are typically processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product shows signs of use or is missing original packaging).

6. Exchanges

  • We currently offer exchanges only for defective or damaged items.
  • If you wish to exchange for a different product, we recommend returning the original item (following the return policy) and placing a new order.

7. Damaged or Incorrect Items

If you receive a product that is defective, damaged, or incorrect:

  • Contact us immediately at 📧theonebox1@gmail.com within 7 days of delivery.
  • Please include your order number and photos of the product and packaging.
  • We will arrange a replacement or issue a full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Double-check your bank account.
  2. Contact your credit card company or bank, as processing may take time.
  3. If you still have not received your refund after these steps, please contact us at:  theonebox1@gmail.com

9. International Returns

For customers outside the USA:

  • International returns must follow the same eligibility rules.
  • Customers are responsible for all international return shipping costs, duties, and customs fees.
  • Refunds will not include any import duties, taxes, or shipping fees originally paid.

10. Contact Us

For any questions regarding returns or refunds, please reach out to us:

📧 Email: theonebox1@gmail.com
📍 Company Name: Whole Nights